TERMS & CONDITIONS

An Affiliate can expect a payment in the next calendar month. Payments can be expected every 30 days. Payment processing can take up to 30 days. Payments will be paid out via EFT.

In the event a customer requests a refund for a transaction for which the Affiliate has earned commissions, any commissions earned on the refund amount will not be deducted from the Affiliate’s balance.

Affiliates are permitted to use the Elite Canine brand and marketing resources available in the Affiliates section of the Elite Canine application. Logos and other assets cannot be modified. The Affiliate does not gain any trademark, copyright, or any other rights to these materials.

The Affiliate will never imply that they are acting on behalf of Elite Canine and will never advertise Elite Canine products directly. The Affiliate will never bid for advertisements that compete with Elite Canine.

The Affiliate will never represent themselves, Elite Canine, or their relationship with Elite Canine in a false or misleading way.

The Affiliate will not engage in the distribution of an unsolicited bulk email (spam) mentioning or referencing Elite Canine.

Either party has the right to terminate the agreement immediately without prior notice.

If the Affiliate terminates the agreement, no further commissions from Elite Canine will be paid for any past or future customer transactions.

We may modify any of the terms and conditions within this Agreement at any time and at our sole discretion. These modifications may include, but not limited to changes in the scope of available commissions, commission schedules, payment procedures and Affiliate Program rules.

.1 You may place an order to purchase a product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the Place Order button on the checkout page.

2.2 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

2.3 After submitting an order to us, you will be sent an order acknowledgement email with your order reference and details of the products you have ordered. Please note, this email is an acknowledgement and is not an acceptance of your order. See 2.5

2.4 In the unlikely event that your order includes products which are not available from stock, we will contact you by email to ask how you wish to proceed. You will have the option to wait until the products are available from stock, or cancel your order.

2.5 Acceptance of your order and the formation of a contract between us once payment has been received, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancellations and returns).

3.1 The prices of products advertised for sale on the Site are as set out on the Site. All prices are in sterling (£) inclusive of VAT where applicable but exclude delivery charges. Delivery charges, where applicable, are clearly displayed when you view the items you have selected within your basket. Delivery charges will be automatically calculated and added to your order.

3.2 Free delivery only pertains to MAINLAND UK.  All other delivery charges to be determined at time of order.

3.3 Prices may change at any time prior to (but not after) acceptance of your order.

3.4 We cannot accept your order until you have paid for it in full.

3.5 In the unlikely event that the price of an item has been incorrectly advertised on the Site, we will contact you by email to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed despatch of your order, we will not be obliged to supply products at the incorrect price.

4.1 Subject to availability, we will use all reasonable endeavours to deliver the products you have ordered as soon as possible after your order is accepted by us.

4.2 All deliveries to MAINLAND UK by way of Huboo 48hr standard (which uses Hermes/Royal Mail/DPD). All other delivery requests as per pre-arranged agreement

4.3 We will deliver directly to the address specified in your order. We cannot deliver items within the same order to multiple addresses.

4.4 Deliveries are made Monday to Friday (excluding bank and public holidays), normally between the hours of 8am and 5.30pm. The precise timing of a delivery cannot be specified. Certain deliveries may require a signature to confirm receipt.

4.4.1 All Standard delivery orders will be dispatched within 3 working days after receipt of payment. However, if due to the seasonal demand for a particular product or simply due to unusually high/unexpected demand meaning that it is not immediately available we will contact you and notify you of the soonest available delivery date.

4.5 Deliveries will be made to your door. We are not responsible for any additional carrying or positioning of products ordered.

4.6 Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

5.1 Except in relation to the products specified in the next paragraph, you may cancel your order (or any part of it) at any stage before the products are delivered to you, and up to 7 days afterwards. You may do so either by notifying us (see Contact Us), giving us your full name, address and order reference or, alternatively, by returning the products, in accordance with the provisions below ( see section 5. 3). You do not need to give any reason for cancelling your order, but a brief explanation will help us improve the service we offer to customers in the future.

5.2 If you cancel your order, the cost of the item will be refunded to you. The cost of postage however will not.

5.3 Where you decide to cancel an order after we have despatched the products, you will be under a duty to return them to us, at your own risk and cost. All such products should be returned within 14 days of you cancelling your order (where you choose to cancel by notifying us) and, in any event, no later than 28 days after the products have been delivered to you. Until such time as they are returned, you must retain possession of the products and take reasonable care of them. You should return the products to us unused and as new, whilst maintaining a duty of care for the products during the cancellation period (except to the extent reasonably necessary to examine them), with the original product packaging, by one of the following means:

Goods received which have been opened, used or damaged will not be accepted and refunds will not be made.

Returned items must be suitably packed and labelled and be returned for the attention of

The Rosehip Co. UK Limited

37 Montague Drive

Greenham

Thatcham

RG19 8XR

We strongly recommend that you retain proof of dispatch as in the event of loss or damage during return transit we cannot provide any compensation

5.4 Our policy on cancellations and returns does not affect your legal rights.

6.1 If any product you purchase is damaged or faulty when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a product is faulty, you should notify us (see Contact Us) to arrange for the return of the product (the cost of postage of which we will refund).

6.2 Our policy on faulty products does not affect your legal rights.

7.1 We understand that you may have concerns about security on the internet. We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.

7.3 If you have any additional queries about security, please email us at:

[email protected]

8.1 We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.

8.2 You are responsible for the use you make of the products you order, which must be used as per recommended feeding instructions. To the extent not prohibited by law, we accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).

8.3 Nothing in this section 8 or elsewhere in our Trading Terms affects your statutory legal rights.

9.1 Elite Canine is a product of The Rosehip Company Pty. Ltd. and distributed by The Rosehip Co. UK Limited. Our company number is 11820576 and our registered office is 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX

9.2 Any formal legal notices should be sent to us at this address.

9.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Trading Terms.

9.4 If any part of these Trading Terms is found to be unenforceable as a matter of law, all other parts of these Trading Terms shall be unaffected and shall remain in force.

9.5 You and we agree that English law applies to these Trading Terms and that any dispute between us arising out of or in connection with these Trading Terms will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

Please feel free to contact us in any of the following ways:

• by email at [email protected]
• by writing to us at:

The Rosehip Co. UK Limited

37 Montague Drive

Greenham

Thatcham

RG19 8XR